jaya999 Privacy Policy

Introduction and Scope

This Privacy Policy applies to all services and features of the jaya999 platform. When you open an account on jaya999, make a deposit, play games, or contact our customer support, you are considered to have agreed to the terms of this policy.

It is in your own interest to read this policy in full before registering or using jaya999's services. Our Terms and Conditions and this Privacy Policy together form the legal basis of your relationship with jaya999.

If any changes are made after this policy takes effect, we will notify you to the best of our ability. It is advisable to visit this page regularly.

What Information We Collect

2.1 Information Collected at Registration

When you create an account on jaya999, we collect the following information:

• Full name (as per National ID card)
• Date of birth (for age verification — confirmation of 21+ years)
• Mobile number and email address
• Username and password chosen by the user

2.2 Transaction-Related Information

During deposits and withdrawals, your bKash, Nagad, or Rocket mobile wallet number is recorded. Complete payment details (such as full account numbers or PINs) are not stored on our servers.

2.3 Automatically Collected Information

When you visit our site, certain technical information is logged automatically:

• IP address and device type
• Browser version and operating system
• A log of which pages were visited on the site and for how long
• Cookie and session data (details in the section below)

2.4 Information Collected Through Customer Support

When you contact us via live chat or email, a record of that conversation is stored. This is used to improve service quality and for dispute resolution.

Purpose of Using Your Information

jaya999 uses collected information only for specific and legitimate purposes. No information is stored or processed unnecessarily.

• Account Management: To create, verify, and keep your account secure.
• Age Verification: To confirm that all users are 21 years of age or older.
• Processing Financial Transactions: To carry out deposits and withdrawals accurately and promptly.
• Fraud Prevention: To detect unusual activity and keep accounts secure.
• Platform Improvement: To improve site functionality and user experience.
• Customer Support: To resolve your issues quickly and correctly.
• Regulatory Compliance: To maintain records required to meet legal obligations.

We may use your information to send marketing messages, but you can withdraw that permission at any time from your account settings.

Sharing and Disclosure of Information

4.1 When Information May Be Shared with Third Parties

jaya999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: With mobile financial service providers such as bKash, Nagad, and Rocket, which is necessary to complete transactions.
• Technology Partners: With providers of server hosting, cybersecurity, or technical services who operate under jaya999's instructions.
• Legal Obligations: Where providing information is legally required in response to a court order or a valid request from a government authority.
• Fraud Investigation: For security verification if fraud or money laundering is suspected on an account.

4.2 What Is Never Done

• Selling information to advertisers
• Transferring information to unsolicited or unauthorized third parties
• Aggregating data for profiling or harmful purposes

Data Security Measures

jaya999 uses industry-standard technical and operational measures to keep your information secure.

5.1 Technical Security

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Sensitive stored information (such as passwords) is encrypted using one-way hashing.
• Firewall and Intrusion Detection: Multi-layered security systems are active to prevent unauthorized access to the servers.
• Regular Security Reviews: Regular audits are conducted to identify and address vulnerabilities.

5.2 Operational Security

• Only authorized staff can access user information.
• All staff are trained on confidentiality and bound by contract.
• Logs of data access are maintained and reviewed regularly.

We make every effort to keep your information secure, but we acknowledge the reality that no system on the internet is 100% guaranteed.

Cookies and Tracking Technologies

The jaya999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

6.1 Types of Cookies We Use

• Essential Cookies: To keep login sessions active and for core functionality — the site cannot work properly without these.
• Functional Cookies: To remember your language preference and other personalized settings.
• Analytics Cookies: To understand how different parts of the site are being used, which helps improve our services.

You can control or reject cookies by changing your browser settings, though this may limit some features of the site.

Data Retention Period

jaya999 does not retain your information longer than necessary. The general guidelines are:

• Active Accounts: Information is retained for the entire period the account remains open.
• Closed Accounts: Financial records may be retained for a set period after account closure in accordance with regulatory requirements.
• Transaction Logs: Records of financial transactions are retained for an extended period due to legal and audit requirements.
• Customer Support Communications: Retained for as long as needed for dispute resolution.

Once the need has passed, information is securely deleted or anonymized.

Your Rights and Controls

Having an account on jaya999 means you have certain fundamental rights over your own information.

8.1 Right to Access and Correction

You can log in to your account at any time to view stored information and correct it if needed. Changing verification-related information such as name or date of birth may require assistance from customer support.

8.2 Right to Close Your Account

You can request to close your account at any time. Once closed, your personal information will be protected from unnecessary use, though some records may need to be kept for a set period for legal reasons.

8.3 Responsible Gaming Tools

To set gaming limits or use self-exclusion options, visit our Responsible Gaming page. Using these tools may temporarily restrict access to certain information on your account.

8.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional messages, you can turn this off by using the unsubscribe link in any message or by contacting customer support.

Protection of Minors

All services on jaya999 are for persons aged 21 or above only. We do not knowingly collect or process information from any minor. Age is verified during the registration process.

If a minor has accidentally created an account and this comes to our attention, that account will be closed immediately and the collected information will be deleted.

International Data Transfers

jaya999's servers and technology partners may be located outside Bangladesh. When data is transferred internationally, we ensure that adequate data protection measures are in place in the destination country or organization.

Through contractual confidentiality obligations, we ensure that partners located abroad also maintain standards equivalent to this Privacy Policy.

Policy Changes and Updates

jaya999 reserves the right to change this Privacy Policy when needed. If significant changes are made, we will inform you in the following ways:

• A notification will be sent to the email or mobile number registered on the account.
• The "Last Updated" date at the top of this page will be changed.
• A pop-up notification may be shown when you log in to the site.

Continued use of the site after any changes will be considered acceptance of the revised policy. If you do not agree to the changes, you may request to close your account.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. jaya999 takes every complaint seriously and tries to respond promptly.

You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions.